Returns Policy

Returns/ Refunds 
No credit or refund will be offered for change of mind purchases. If you have a faulty item, please contact our Customer Service team before you send anything back.


Items that are faulty
We offer a 12-month warranty on all products (against manufacturing defects), unless stated otherwise. Warranty is not covered for misused products. Should the product be faulty, please let us know so we can work through the process with you for having the problem rectified under the warranty. We will either repair or replace it for you (or if there is no more stock, we will refund you) excluding original delivery costs.


Please let us know within 14 days of purchase in the unlikely event that the item arrives damaged or faulty.


Once assessed and approved by us, we will contact you to proceed with the return, refund or replacement process. Please do not return the item without our approval.


Returns should be addressed to:
Bikes Direct Australia
PO Box 4572
South Dandenong VIC 3164